Privacy Policy

Wloomo Technologies Pvt. Ltd. ("Wloomo", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you register or book a service
• Home address and preferred appointment slots for cupboard visits
• Wardrobe preferences, clothing sizes, and style goals shared during onboarding
• Payment information processed securely through our payment partners

We also collect limited technical data automatically, such as browser type, pages visited, and IP address, to improve our website and services.

2. How We Use Your Information

• To provide and improve our wardrobe management and styling services
• To schedule and confirm cupboard visits and deliveries
• To personalise outfit recommendations and AI styling suggestions
• To communicate service updates, appointment reminders, and relevant offers
• To comply with applicable legal obligations

3. Sharing of Information

We do not sell your personal data. We may share it with:

• Trusted service providers (logistics, payment processors, cloud infrastructure) under strict confidentiality obligations
• Government or regulatory authorities when required by law

4. Data Storage and Security

Your data is stored on secure servers located in India. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us, subject to any legal retention requirements.

6. Your Rights

Under applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data
• Withdraw consent at any time
• Nominate a person to exercise your rights in case of death or incapacity

7. Cookies

Our website uses minimal cookies for functional purposes (e.g., remembering your preferences). We do not use third-party advertising cookies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact our Grievance Officer:

• Email: privacy@wloomo.com
• Address: Wloomo Technologies Pvt. Ltd., Bengaluru, Karnataka, India